Subject: Tech Support Candidate - Sumita Shukla
From: Sumita Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:50:40 -0500

| | Tech Support Test

Name | Sumita Shukla
E-mail | [email-masked]
Phone Number | (011) 7827571269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cyber hub Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture | Cce | 2015 -2017 | 13.500
Previous Employer 1 | IEnergizer | Technical support engineer | 2017-2019 | 19.500
Previous Employer 2 | Fstone technologies | Talent acquisition specialist | 2019 January to till | 28.500

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will suggest costumer to check net speed and also to check by another 4g network use .after that we will suggest to switch off his/ her pH and then after again check the network speed .after applying all steps we will suggest to clear his browser all open pages and apps also then if problem not solve we suggest to talk with there xyz SIM service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to be suggest for switch off and on process and by checking some other Bluetooth device.if not working properly then will raise complaint.
What according to you makes you a good candidate for customer service or technical support job? | Need to talk in very politely way and in with less good revert and correct answer.dont waste  customer time and my also ..shortout queries and give best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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