Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:46:01 -0500

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9555068008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Behrampur,NH-24
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AV TECHNOLOGY PVT LTD | Team leader | Still working | 50,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-Double check my spellings in the url.
Step 2-Will try opening the website in a different browser.
Step 3-Will try opening the website in an incognito window.
Step 4-Will re-set the browser and try opening the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Will make sure the bluetooth is turned on in the speaker.
Step 2-Will turn on the bluetooth on the phone.
Step 3-Scan for the new bluetooth device.
Step 4-Select the bluetooth name of the speaker

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and a quick learner with lot's of patience which makes me a good candidate for the customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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