Subject: Tech Support Candidate - Rekha Rani
From: Rekha Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:44:24 -0500

| | Tech Support Test

Name | Rekha Rani
E-mail | [email-masked]
Phone Number | (91) 8360651727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Competent Synergies | CSR | Working | 13000
Previous Employer 1 | Saunjanya manpower | IT Trainer | Jan, 2017 |
Previous Employer 2 | NA | NA | Na | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The errors may depends upon the circumstances like the domain is not working, Application server is disconnected,

As L1 support, Let first I check the error message if the error is “The site can’t be reached “ then let first I check the application URL is entered correctly if yes then it may the chances the internet get disconnected, if both seems okay then I will look for senior to get it rectified.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the BT on in phone and speaker’s as well.
2. Go to mobile’s BT interface and search the device name.
3. Once the device get found in list then click on the device name and click on connect button.

What according to you makes you a good candidate for customer service or technical support job? | Level of understanding the customer issue and pick it in friendly manner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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