Subject: Tech Support Candidate - Veerangana Preetam
From: Veerangana Preetam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:26:46 -0500

| | Tech Support Test

Name | Veerangana Preetam
E-mail | [email-masked]
Phone Number | (201307) 7417852782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA sector-61
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate | 30/11/2020 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to access site with other key words
Check internet connection
Try it in other web browser
Reboot system
Try in some other gadget phone or laptop or desktop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Bluetooth
Turn on
Screening other devices
Select
Password to connect
Then done

What according to you makes you a good candidate for customer service or technical support job?

1- experience of 1year and 4 months in assisting Customers
2- I assist customers with correct resolution
3- I do not go beyond rules to make customer happy
4- I resolve customer query in first attempt
5- I have good communication skills and a good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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