Subject: Tech Support Candidate - Veerangana Preetam
From: Veerangana Preetam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:24:57 -0500

Tech Support
Test

Name

Veerangana
Preetam

E-mail

[email-masked]

Phone Number

(201307) 7417852782

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

NOIDA sector-61

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Associate

30/11/2020

12000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to access site with other key
words

Check internet connection

Try it in other web browser

Reboot system

Try in some other gadget phone or laptop or desktop

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Settings

Bluetooth

Turn on

Screening other devices

Select

Password to connect

Then done

What according to you makes you a good candidate
for customer service or technical support job?

1-
experience of 1year and 4 months in assisting Customers

2- I assist customers with correct resolution

3- I do not go beyond rules to make customer happy

4- I resolve customer query in first attempt

5- I have good communication skills and a good listener

On a scale of 1 - 5
please rate your fluency in spoken English

4