Subject: Tech Support Candidate - Ashutosh Mishr
From: Ashutosh Mishr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 07:46:44 -0500

| | Tech Support Test

Name | Ashutosh Mishr
E-mail | [email-masked]
Phone Number | (91) 9455005280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Team Lead

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SI Infratel Pvt Ltd | NOC Engineer services | Till date | 24500
Previous Employer 1 | HTIS Telecom | Jr NOC Engineer | 31 July 2015 | 13000
Previous Employer 2 | Karvy Computer share Limited | Charge centre Incharge | 7 Feb 2013 | 8000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all Restart my device 1.check internet connection
2.make sure load able website ,search box
3.make sure search load properly.
4.if searching does not work .that you are connected Internet connection.
Fix the connection issue before proceeding.
If  my connection is ready to work .
Then
I checked my website address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I cheked Bluetooth device able to connected in my mobile device or not .If available so
1.go to setting and open Bluetooth option and on Bluetooth .
2.A list of available in device will appear then connected or pair the device .
3.if speaker is not listed .
4.press the button on your speaker that make discovered Bluetooth symbol .
5.on your mobile select your spekar.

What according to you makes you a good candidate for customer service or technical support job?

Satisfactions of customer .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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