Subject: Tech Support Candidate - zahib khan
From: zahib khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 06:10:35 -0500

| | Tech Support Test

Name | zahib khan
E-mail | [email-masked]
Phone Number | (91) 7780831618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | FIS Global | Network support Engineer | 01/08/2019 | 33000
Previous Employer 2 | Al Muqueet Technologies. | Sr Technical support Engineer | 01/08/2018 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check if my PC is connect to Wi-Fi or if the lan wire is connected.
Step 2: Check if i have the network connectively by opening CMD and typing ping 8.8.8.8.
Step 3: Check if my service provide plan has expired.
Step 3: Check the URL again .
Step 4: Try from a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Power on the Bluetooth speaker.
Step 2 : Turn on the Bluetooth option on mobile phone.
Step 3 : Search for the available devices in the options .
Step 4 : Select the Bluetooth speaker to pair it with the mobile phone.
Step 5 : Once paired test if it is working.

What according to you makes you a good candidate for customer service or technical support job?

I Think my experience in the last 2 companies is good enough to be working for customer service or technical support job.
I have been resolving customer queries for quite some time now. Most of the queries are related to technical issues the customers were facing.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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