Subject: Tech Support Candidate - Nagendra Shukla
From: Nagendra Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 04:44:05 -0500

| | Tech Support Test

Name | Nagendra Shukla
E-mail | [email-masked]
Phone Number | (83769) 66982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiniminds Pvt Ltd | Technical Coordinator | Working | 35k
Previous Employer 1 | Microware computing and consulting Pvt Ltd | Helpdesk Technician | 10 October 2019 | 33k
Previous Employer 2 | HCL Technologies | Analysts | 12 feb2019 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will observe the problem and solved using below steps:-
1- Try to reset the browser's settings and re-open.
2- check the internet proxy settings and site's competiblity settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will follow the below mentioned steps:-

1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
3-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More.
4-Tap the name of the Bluetooth device you want to pair with your device.
5-Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I am woking on problem focused on solution and customer satisfaction with service level agreement.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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