Subject: Tech Support Candidate - Simran Goswami
From: Simran Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 03:22:36 -0500

| | Tech Support Test

Name | Simran Goswami
E-mail | [email-masked]
Phone Number | (+91) 8755015309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu | Lead qc | | 33k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would try to whether the url is correct or not
I will check my internet connection
I will check if site is secured or need advanced attempt option

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth both in device and phone
Pair the device with phone
It's ready for music once shows connected

What according to you makes you a good candidate for customer service or technical support job?

A good rapport building is important
A good listener is need to resolve problem to note down key points

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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