Subject: Tech Support Candidate - Shivam Shivam
From: Shivam Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 02:40:54 -0500

| | Tech Support Test

Name | Shivam Shivam
E-mail | [email-masked]
Phone Number | (91) 9756669627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manipal group | Engineer | | 6.5 Lpa
Previous Employer 1 | Uflex group | Engineer | Nov 2015 | 4.2 LpA
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.As part of my daily routine,I have to read the news today to stay updated of all the latest news, so I started my chrome browser and enter the website url i.e.www.ndtv.com.
2.After after few seconds the browser didnot connect to the website so I checked other websites.I noticed that other websites were also not starting.
3.I then ping on the CMD to check the internet connection and I didnot get the reply from that.
4.Since I have broadband connection,so I tried calling my internet service provider.The representative on the call asked about the whole issue and suggested me to restart the router,which I did on the call itself.
5.After restart I restarted my browser and now I ab able to surf the internet and also open my news website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Start your Bluetooth speaker.The Led light indication will lot up and you can hear a beep sound.
2.Go to settings in your mobile phone,when you reach there you will find an option of Connected devices.Click on that option.
3.There is an option of Bluetooth and on right of the Bluetooth button there will be a toggle On/Off button.Switch On that button,the indication will turn to Blue.
4.As soon as you button turns blue,you will see that a option of Available devices appear which will start searching for available Bluetooth devices nearby you.
5.Now,your Bluetooth speaker will be shown under that available Bluetooth devices list.
6.Click on your Bluetooth speaker and now you are ready to connect.
7.Check the connectivity by playing any song or video.

What according to you makes you a good candidate for customer service or technical support job? | I have worked on multiple projects which required interaction with local as well as offshore clients.Also I have secured 7.5 in my ILETS examination.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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