Subject: Tech Support Candidate - Aditya Raj
From: Aditya Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 02:40:00 -0500

Tech Support
Test

Name

Aditya
Raj

E-mail

[email-masked]

Phone Number

(91) 8319697138

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Laxmi Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IBM india pvt ltd

Service Delivery specialist

31st
DEC 2020

39000

Previous Employer 1

Collebara PVT LTD

Linux
Admin

31st May 2020

30000

Previous Employer 2

Netconnect PVT LTD

System Admin
Linux

June 2019

17000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Internet Connectivity

Check you are entering correct webpage

close your browser and try to access gain

Clear cookies and try to access again

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
Bluetooth on device

Search that device in mobile

Connect

Enter passcode

Done!!

What according to you makes you a good candidate
for customer service or technical support job?

dedication towards my work

On a scale of 1 - 5
please rate your fluency in spoken English

5