Subject: Tech Support Candidate - Àshwin Kumar
From: Àshwin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 02:20:24 -0500

| | Tech Support Test

Name | Àshwin Kumar
E-mail | [email-masked]
Phone Number | (91) 9840374656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Css corp | Network Engineer | 16th Jan | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Typically this involves the following steps:

Check to see whether the page itself has gone down.
Restart your router.
Clear your browser’s cache.
Assess your proxy settings and adjust them as needed.
Temporarily disable antivirus and firewall software.
Flush your DNS cache.
Change your DNS address.
Disable any outdated Chrome extensions.
Reinstall your Chrome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

Turning on Bluetooth in the Settings on an iPhone
Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

Make sure the Bluetooth speaker is in pairing mode during this time.

The Bluetooth settings screen on an iPhone
When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | I've greater knowledge in technical competency and I've shown more results
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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