Subject: Tech Support Candidate - Harish Baldwa
From: Harish Baldwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 01:01:26 -0500

| | Tech Support Test

Name | Harish Baldwa
E-mail | [email-masked]
Phone Number | (91) 9468609182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Geolife Agritech India Pvt Ltd | QCE | prsently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. if connection is Ok, then check Browser Cookies and delete all the cookies.
3. restart the Browser and type the website again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. press the button from keyboard to open wifi or Bluetooth N/W.
2. Search for Bluetooth Network
3. Pair and connect.

What according to you makes you a good candidate for customer service or technical support job? | Because I'm a good listener and able to troubleshoot a problem. I can communicate with simple and under stable  language so customer get easily troubleshoot his problem. I am Technical Person which is easily Understand the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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