Subject: Tech Support Candidate - Ray Sahab Maurya
From: Ray Sahab Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 00:46:57 -0500

Tech Support
Test

Name

Ray Sahab
Maurya

E-mail

[email-masked]

Phone Number

(+91) 9793416877

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Salarpur Police chowki, sector
102, Noida

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Customer Support Executive

28/12/2020

21500

Previous Employer 1

Taurene India Pvt.
Ltd.

Technical Support Executive

05/09/2019

20000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly i will check web address is correct or
not. If its correct then i will check if system is connected to a working
internet connection or not.

If it is connected to a working internet connection then i will check if there
is any issue communicated outage for the website.

If there isn't any communicated outage then i will request for Trouble
Ticket.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly turn the power ON of Bluetooth speaker.
Then turn on the Bluetooth of speaker & mobile phone. Now search for list of
the Bluetooth devices available and select the speaker one and them
pair.

What according to you makes you a good candidate
for customer service or technical support job?

I have
worked in the field of Customer service and Technical Support for more than 2
years. I understand this industry and the need of this industry.

I know how to execute to customer as per their problem.

On a scale of 1 - 5
please rate your fluency in spoken English

5