Subject: Tech Support Candidate - Shreya Nigam
From: Shreya Nigam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 00:07:37 -0500

| | Tech Support Test

Name | Shreya Nigam
E-mail | [email-masked]
Phone Number | (+91) 8707680264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suez india | Customer service representative | | 16049
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

• I will take an action firstly to check my internet connection if it's established then I'll check another websites to check that its working or not.
• I will check all the necessary steps to run the website through the developer mode where I need some technical knowledge to run the programs.
If something went wrong with the server then I'll setuo the server to run the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth in the both devices
Search and pair the both devices with each other
After paired the devices connect with the bluetooth and device is ready to use

What according to you makes you a good candidate for customer service or technical support job?

As a customer service mean that We have a job to satisfy the customers provide the services of the product of company which we are working for.
I have to listen their query their problem for whom they connect with us

Rectify the issue and give the necessary solution to them.

For make a good candidate
I may have a great listening skills
Have a patience
And satisfied reply which is want customer from us

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |