Subject: Tech Support Candidate - Mubaraque m
From: Mubaraque m <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 22:34:59 -0500

| | Tech Support Test

Name | Mubaraque m
E-mail | [email-masked]
Phone Number | (+91) 9562965453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | tarur, palakkad, kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services Pvt Ltd | L2 Engineer | currently working | 15,000.00
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sir, please ensure the lan cable or wifi connection are plugged in correct or not. If the connected media is not affected, then open the network settings in control panel. After that please cross check the properties of Local Area Network and Wifi connection. There have shown any IP given manual, please click obtained automatically option. then replugin or reconnect the network medium into your device. Most of the case it will work, other ways need to find the problem. For example network cable maybe damaged or Wifi connection maybe not allowed to use data. Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1
Open bluetooth settings in a device
step 2
Turn on the bluetooth, then it will search nearby devices.
step 3
select the bluetooth speaker device, it will automatically pair into mobile phone.
step 4
make sure it connected or not. Then Play a song in mobile.

What according to you makes you a good candidate for customer service or technical support job? | Speak well and clear to the customer and make them happy. Then clearly resolve their quarries and give them other solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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