Subject: Tech Support Candidate - Vikrant Verma
From: Vikrant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 21:52:57 -0500

| | Tech Support Test

Name | Vikrant Verma
E-mail | [email-masked]
Phone Number | (91) 8130922877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Telecommunication

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson global india pvt. Ltd. | Assistant engineer | Current working | 35000
Previous Employer 1 | Nokia solutions network | Network engineer | 12-09-2015 | 11200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check is UPL link is correct, then check internet connection is working or not, then, check what is the error code, after that check cookies, firewall privacy, is this link is blocked or not, if all ok, log complent with  service provider and involve L2, L3.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings option.
2. Press Bluetooth option.
3. Turn on Bluetooth.
4. Available device list will open.
5.If your device is not in list then search again.
6. On Your mobile set select speaker that you are connected.

What according to you makes you a good candidate for customer service or technical support job? | Analytical skills, Good listener, Good communication skill, technical education/Knowledge, knowledge of ITIL
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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