Subject: Tech Support Candidate - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 21:30:40 -0500

| | Tech Support Test

Name | Sachin Kumar
E-mail | [email-masked]
Phone Number | (+91) 9528122058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global pc cure | Senior Technical Associate | 20 may 2020 | 32k
Previous Employer 1 | TechnologiesV | Remote Technician | 25 Dec 2014 | 25k
Previous Employer 2 | Iyogi Technical Services pvt ltd | Digital Service Executive | 9 June 2012 | 18k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check whether the computer is connected to the computer or not.
2. We will check if we are able to open any other website or not and we will disable all the add-ons and check again.
3. We will disable the antivirus program and check if it is blocking the website or not.
4. We will try to open the website in another browser to make sure if the issue is with browser or website.
5. If we are facing the issue with internet explorer. We will go to internet options under Tool menu and check under the restricted sites, if the website we are trying to open, is listed there or not. If yes, we will remove the website from there and check again.
6. We will clear the history and cookies and reset the internet settings to default.
7. If still not working we will scan the computer and restart the computer and check again.
8. If still the website is not opening, we will restart the computer in 'safe mode with networking' and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the settings of your phone.
2. Under the Bluetooth option, turn 'ON' the Bluetooth.
3. Under the available devices, search for your Bluetooth speaker name.
4. If it is listed there, select your speaker name and simply connect it.
5. In case, the speaker name is not listed there, press the Bluetooth button on your speaker so that it can be discovered.
6. Now check again, if the name of the speaker is available, select it and connect it.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support is not just a job, its a lifeline of the customers. Whenever they need me, I will be there to fix all there technical queries and making their lives less stressful. Intracting with customers, understanding their needs or issues and resolving their queries, is my first priority. The happiness after their issue is fixed, fills me with energy and inspires me to do my work more efficiently. As I have done my graduation in 'Information Technology' so its my dream job working in technical support line. It gives me satisfaction and motivates me always.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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