Subject: Tech Support Candidate - Vivekanand Dhondiyal
From: Vivekanand Dhondiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 19:12:23 -0500

| | Tech Support Test

Name | Vivekanand Dhondiyal
E-mail | [email-masked]
Phone Number | (+91) 8381888101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DSM Infocom Pvt Ltd | NOC Engineer | | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1) I would check my internet connection is working properly or not.
Step 2) I will Check that if the issue occurred in my system only or for other users also.
Step 3) If the issue occur on any other system also then i will check the website after some time this my be the issue of website itself.
If issue occurs on my system only then i will Restart the system.
Step 4) I issue remains the same i will use another browser or try resetting or reinstalling the current browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Slide down the notification panel or go to settings menu..
2) Search for bluetooth icon on notification panel or wireless connnections in settings menu.
3) Open bluetooth from there and then discover the speaker by choosing pair new device.
4) Pair the speaker to mobile.

What according to you makes you a good candidate for customer service or technical support job?

I enjoy working as a technical support Engineer where we troubleshoot customer issues and give them resolution and we also go through new issues and by this we keep gaining knowledge , skills and experience.
For me customer satisfaction is the top most priority and i would enjoy working at this role...

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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