Subject: Tech Support Candidate - Amit Kumar Pandey
From: Amit Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 12:46:55 -0500

| | Tech Support Test

Name | Amit Kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 8127071701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ICCS Ltd. | CCE | August 2020 | INR 17865
Previous Employer 2 | VRJ-IITIC | System Administrator | June 2017 | INR 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly, we need to figure out where the problem is: Open a new tab and check if the same appears with another website also like google.com or yahoo.com.

2) Open another browser Mozilla firefox or Microsoft edge, and try to open the site you are having a problem with. If the website (www.ndtv.com) loads on another browser then the issue was with the previous browser.

3) Meanwhile, there might be any of these error messages, which can be fixed with the browser's cache & cookies. Some errors are Internal server error, The connection was interrupted, the connection was timed out, etc.

4) In such cases, try to clear the cache & cookies of the browser from the settings and history option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the mentioned steps in order to connect a Bluetooth speaker to a mobile phone:

1) Open a settings app or you can directly swipe down to the top of the screen.

2) Click on the Bluetooth. Select Bluetooth to see the options.

3) Select on pair new device and it will start searching for the Bluetooth-enabled device.

4) Now open the Bluetooth device by pressing the power-on button.

5) Once, the Bluetooth of the speaker is on the name of the speaker will automatically be shown in the pairing section under the Bluetooth settings.

6) Click on the particular speaker name in the Bluetooth settings and then click on pair this device. It will be then connected with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Below mentioned are a few skills that make me a good candidate for customer service or technical support job:

1) Passion to learn always new things.
2) Clear Communication.
3) Friendly Attitude.
4) Product Knowledge.
5) Time Management.
6) Patience & willingness to go the extra mile to please the ustomer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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