Subject: Tech Support Candidate - Sumit Sharma
From: Sumit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 11:41:41 -0500

| | Tech Support Test

Name | Sumit Sharma
E-mail | [email-masked]
Phone Number | (05734) 8791816469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bulandshahar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Water purifier

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Eureka forbes | Service Engineer | Saturday | 25000/-
Previous Employer 2 | Aqua Solution System | Service Engineer | Saturday | 18000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close the present page.
Refresh it.
Open it again with correct URL.
Also check your internet speed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch ON your speaker.
Open your Mobile's bluetooth.
Search your speaker with its name.
Connect it.

What according to you makes you a good candidate for customer service or technical support job?

Good listening power.
Good communicator.
Good technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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