Subject: Tech Support Candidate - Shipra Bhatt
From: Shipra Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 07:43:19 -0500

| | Tech Support Test

Name | Shipra Bhatt
E-mail | [email-masked]
Phone Number | (91) 8755439164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently i am in Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Windows admin | Nil | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the error message. If it is related to internet connectivity then we can follow below steps:

a. Any other webpage is working or not
b. Try with another browser.
c. Check the network cable\ wifi is connected properly or not. Try to reconnect them.
d. Try on different device with same network connection and different network connection if available.

2 if issue is not related with network then try to clear the cache and history of browser.

3 if error message is like site is not trusted, then we can add the site as trusted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth speaker.
2. On Bluetooth on mobile.
3. Either it is pop up with the available bluetooth device or you can long press the bluetooth button.
4. Select the device name.

What according to you makes you a good candidate for customer service or technical support job?

1. Listening skills :- we have to listen the customer with full concentration and don't interrupt them in between.

2. Writting skills :-  if we are communicate our customers over the chat or email, then our written communication should be good so that customer can understand what we are suggesting them.

3. Tell the customer what exactly is going on over the call.

4. Don't use technical jurgan.

5. Speack politely

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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