Subject: Tech Support Candidate - Manisha ..
From: Manisha .. <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 07:38:32 -0500

| | Tech Support Test

Name | Manisha ..
E-mail | [email-masked]
Phone Number | (91) 7027701122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP
Skype for business, Microsoft Teams, Enterprise Voice, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India Pvt. Ltd. | Technical Support Associate | Working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try in any other browser
Will optimize browser
Delete cache
Relaunch browser
See pop up blocker

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch On speaker
Turn on bluetooth if mobile
Pair speaker with mobile bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I have more than 2 years of experience in dealing with International and Domestic Customers at IBM, so I am aware of the basics of dealing with users
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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