Subject: Tech Support Candidate - Tarun Jain
From: Tarun Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 07:03:36 -0500

Tech Support
Test

Name

Tarun
Jain

E-mail

[email-masked]

Phone Number

(+91) 9012679074

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gulab vatika(Loni)

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Ltd.

Linux admin

15k

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I'll check the spelling of website and
will try another website

2. Then I'll try to open website in another browser

3. I'll check the error and will perform task accordingly

4. After that need to check the internet connection(IP address configuration,
Ethernet cable etc.)

5. If issue still not resolved then need to check with ISP.

4.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

It's very simple, we'll switch on Bluetooth
speaker and Bluetooth in mobile phone. Then mobile Bluetooth will find the
Bluetooth speaker connection and will show. Then need to connect it with mobile.
and the job is done

What according to you makes you a
good candidate for customer service or technical support job?

As I am a linux admin hence I know to troubleshoot linux OS
and server and if we talk about windows then I must say that I have basic
troubleshooting skills of windows and have ability to learn it ASAP.

If we talk about customer services then I think I am perfect for this. Because I
have handled domestic and international customers both at Wipro.

On a
scale of 1 - 5 please rate your fluency in spoken English

5