Subject: Tech Support Candidate - pawan kumar
From: pawan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 06:28:53 -0500

| | Tech Support Test

Name | pawan kumar
E-mail | [email-masked]
Phone Number | (91) 9873417815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Motherson infotech and design ltd | Technology engioneer | | 38
Previous Employer 1 | homecredit finance pvt ltdd | IT executive | | 27
Previous Employer 2 | Microland | SD enigineer | | 20

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check url is correct or not and verify in other system or mobile.
I will check internet is working or not
I  will check IE setting like proxy or reset IE,
will check in other browser like chrome
will check dns setting or ip address by ipconfig it is auto or manually ,

Please list the steps to connect a Bluetooth speaker to your mobile phone. | settings-bluetoogh-on-add pair-search device-connect.
What according to you makes you a good candidate for customer service or technical support job? | give proper solution to the customer and permanent solution , who can satisfied to the customer and take feedback
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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