Subject: Tech Support Candidate - Naveen Vats
From: Naveen Vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 05:02:58 -0500

| | Tech Support Test

Name | Naveen Vats
E-mail | [email-masked]
Phone Number | (+91) 9588712811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mak infotech | Senior Computer Engineer | Na | 24k
Previous Employer 2 | Na | Na | Na | 24k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart the device.
2 Make Sure the Internet Connection Works.
3Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More. Refresh.
4. Tap the name of the Bluetooth device you
want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

The ideal candidate usually embraces the
opportunity to try new ways of doing things.
Resolve: Willingness to work for the intrinsic
benefit of work and its ability to enhance
character. The ideal candidate tends to be
passionate about their work and get a lot of
enjoyment and pleasure out of it.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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