Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 05:01:44 -0500

Tech Support
Test

Name

Ankit
Sharma

E-mail

[email-masked]

Phone Number

(91) 9650937758

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Nangloi, Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

System Links

IT Support Engineer

Working

25000

Previous
Employer 1

JAK Software Pvt. Ltd.

Hardware and Network Support
Engineer

October 1, 2019

18000

Previous
Employer 2

Universal Services

Desktop and Dialer
Support

June23, 2016

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will Check for the Error It is Showing, and According to That Order I will start
my Troubleshooting. For Example If it is Showing Error no site available with
this name it means I entered the  domain name wrong, If it says check your
internet connectivity, I will check am I connected with the Internet or not, If
it shows name resolution problem then I will check the DNS configuration in my
laptop/pc and I will enter the correct DNS address in IP configuration. If it
shows site not accessible error then it could be of firewall
blocking.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn On the Bluetooth speaker

2) Turn on the Bluetooth of your mobile device

3)Then Go to Setting of your Android Mobile and tap on Connected devices

4)Tap on Pair New device and look for your Bluetooth speaker's name in Available
devices

5) Your Device will try to connect with Bluetooth speaker or it may ask for the
pairing key it depends on the Bluetooth speaker you bought.

6) Once connected to your Bluetooth speaker it will make sound of Bluetooth
device connected

What according to you makes you a
good candidate for customer service or technical support job?

I decided to go into technical support because I've been
fascinated by technology all my life, and I also love working with people. I
want to use my technical know-how to directly solve issues customers are having.
I want to be the person that makes life easier and more enjoyable for folks
who've run into a problem.

On a scale of 1 - 5 please rate your
fluency in spoken English

4