Subject: Tech Support Candidate - Darshina Mishra
From: Darshina Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 03:32:44 -0500

| | Tech Support Test

Name | Darshina Mishra
E-mail | [email-masked]
Phone Number | (91) 8962323182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | Feb 2021 | 22+
Previous Employer 1 | Karvy | CSE | July 2019 | 9
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check what exact error I am getting while opening the website on my browser. When I got to know whether error is related to browser or something related to network issue or any other error then I would go ahead and start to troubleshoot it . Start with restarting my system and check if it is working and  also check if  the system has good internet  connection  to use the browser properly. If still get the same error then I will go ahead and check if there is ongoing issue with the browser for everyone or having issue with the website. To check this I will try to open the website in different browser. If the issue is related to network then I would check if browser working with other wifi or try to get this done through mobile data.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, turn on the bluetooth connection, search the name of bluetooth speaker and click on that name to connect with your mobile.
What according to you makes you a good candidate for customer service or technical support job? | As I am working as technical support executive since 1 and half year for international U.S process and also had experience for voice process as customer support executive so I think I would be good for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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