Subject: Tech Support Candidate - Ravi Rayat
From: Ravi Rayat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 02:56:51 -0500

| | Tech Support Test

Name | Ravi Rayat
E-mail | [email-masked]
Phone Number | (+91) 7678215041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Govind Puri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inetc Infonet Pvt Ltd | Customer Support Engineer | NA | 10000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1.check the reason of error.

step 2. check internet connection is working properly or not.

step3. clear cache and cookies from browser some time because of these sites start giving  errors

step4. check the site is not block form firewall to control the internet traffic.

step5.also check the browser application updates some time if update is not done or completed you will get errors like this.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1. turn on the Bluetooth speaker
Bluetooth mode
then turn on the Bluetooth option in mobile
phone also.

step2. open mobile phone Bluetooth option then
select the Name of you Bluetooth speaker
select for pair allow to connect to the
mobile phone.

step3. Then speaker and mobile phone bluetooth
connect properly.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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