Subject: Tech Support Candidate - Khushboo Chauhan
From: Khushboo Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 01:35:10 -0500

| | Tech Support Test

Name | Khushboo Chauhan
E-mail | [email-masked]
Phone Number | (956) 0243482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad ,Rajnagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior executive | 18-01-2021 | 25000
Previous Employer 1 | Genpact | Senior Associate | 26-09-2017 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,  I will reload a page, if it doesn't work then I will try opening the website on some other browser.
If still it doesn't work then clear cache & cookies.
The fourth alternative can be turning off anti virus and VPN servers.
If again it doesn't work it can be due to some malicious website error or website can be blocked from source.
So, I will unblock the website from the browser firewall settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings( every handset has different options)
But this is the basic one)
Click on bluetooth option
Turn on bluetooth
All Available devices will appear
If bluetooth speaker is not visible, click on bluetooth icon of your bluetooth speaker to turn it on
Then you can see it under avaliable devices
Then click on that to connect it with you mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Skills, knowledge and the experience that I am having working in the same domain makes me capable of handling the client's requirements
For being a good candidate not only the above mentioned qualities but also good communication skills are required. I am well versed with that as well.
Positive attitude and ability to work under pressure in order to reach the given deadlines.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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