Subject: Tech Support Candidate - ASHISH SINGH
From: ASHISH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 00:12:43 -0500

| | Tech Support Test

Name | ASHISH SINGH
E-mail | [email-masked]
Phone Number | (99901) 42998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi MUKHERJEE NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
Software application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Engineer | NA | 30000
Previous Employer 1 | Adverb Solution | Analyst SE | Aug 2018 | 30000
Previous Employer 2 | C dot | NE | Jan 2014 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check Your Network Connection
..In many cases, rebooting your router and modem might solve the problem.
2)Research Any Error Message in Your Browser.
3)Disable Software That Might Be Interfering..It’s also a good idea to scan for malware regularly
4)Try a Different Browser
5)Check Your DNS...Restart your system.
6)if the problem still persists then try to open catched version of website (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)go to settings,tap the Bluetooth icon.
2)turn on the Bluetooth, device open for connection will be shown..If the particular speaker to be connected is there.. Proceed for pairing..Once completed.. Speaker connected will be shown.

What according to you makes you a good candidate for customer service or technical support job? | I am having patience while listening and troubleshooting problems.. That's inbuilt nature.Apart from that I am having all those sorts of skills in a package required for particular field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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