Subject: Tech Support Candidate - VIVEK KUMAR SHUKLA VIVEK
From: VIVEK KUMAR SHUKLA VIVEK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 23:56:01 -0500

| | Tech Support Test

Name | VIVEK KUMAR SHUKLA VIVEK
E-mail | [email-masked]
Phone Number | (91) 8017930892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Bengal Howrah (Liluah)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam info solutions | Desktop support Engineer Level 2 | | 16,000
Previous Employer 1 | Imsi Staffing private limited | Desktop support Engineer Level 1 | 24/01/21 | 10,300
Previous Employer 2 | Shree Swastik Enterprises | Sales/Field Engineer | 30/06/2019 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-: 1st we will check what error it is prompting and then we will act accordingly.
Step 2:- if there is error related to network connection, then we will check lan is blinking or not and it is taking the valid ip or not, after that if it is all fine with IP,DNS we will report to ISP about the network issue.
Step 3:-If there is proxy level issue, we need to check the basic settings from internet explorer browser related to proxy is properly given or not with the valid port no.
Step 4-:host files entries is also required, for that we need the IP address of the url and put it in host file of local machine. (To get the IP of url we need to nslookup the url).
Step 5:- There can also be error related to site is down in that case we can't do anything.
Step 6:- There can also be permission level issue, the associate is not given the permission to visit the site so it will get blocked corporate security team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-: The Bluetooth speaker and the mobile should be turned on

Step 2-: The Bluetooth options of both  the speaker and mobile should be enabled.

Step 3:- We need to go to the Bluetooth settings in mobile and look fordevice name of the speaker in near by available devices list

Step 4:- After getting the device name, need to pair it for the 1st time,once it get paired we can use it.

What according to you makes you a good candidate for customer service or technical support job?

I have been in the IT field for more than 3 years, and good at dealing with customers physically as well as over phones. I have worked in a start up company,also in cognizant under a vendor (imsi) payroll, now will work for wipro as Desktop Support Engineer Level 2 under vendor (vayam) payroll from January 25th 2021.
So I have got the necessary exposure for this job and I feel I am good candidate for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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