Subject: Tech Support Candidate - Manish Kumar Sharma
From: Manish Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 21:41:32 -0500

| | Tech Support Test

Name | Manish Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9587664557
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aurolab | Application specialist/Service engineer | | 14800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First check internet is on or not if no then on the net,if Yes then
2- Check software is updated or not if not then update the software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- On the speaker switch
2- On the Mobile bluetooth and search Device name(Speaker) and then click on the device name and then check it is connected or not if it is connected with device then it show connected.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in technical support in medical devices industry. I can talk with Strangers like customers and give proper guidance .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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