Subject: Tech Support Candidate - Vishal Kumar Vishwakarma
From: Vishal Kumar Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 14:53:16 -0500

| | Tech Support Test

Name | Vishal Kumar Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 8210100822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dr infosoft pvt ltd | IT support & SEO Executive | | 22000
Previous Employer 1 | Stellar Value Chain | Customer Support Executive | 30 june 2020 | 15000
Previous Employer 2 | Speed aisa logistics | IT admin & backend | 10 Feb 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check proper connect Internet.
2. Check date and time is current date show or not.
3. If Internet not work that pc so please check Network otherwise check lan cable, WiFi, or network driver

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please on Bluetooth of speaker
2. Please on Bluetooth of mobile
3. After that check in mobile Bluetooth app. Then there show Bluetooth speaker name after that touch on speaker name and wait for pairing mobile to Bluetooth speaker..

What according to you makes you a good candidate for customer service or technical support job? | Customer service is known how to talk to customer, so please talk to  politely with customer and tell him truth and try to all solve this problem then call technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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