Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 12:45:03 -0500

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (000000) 9457405817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ON Rent
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Backup

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | #NA | | |
Previous Employer 1 | Vayam Info soluction | Sr. Engineer | 2 Apr 2018 | 1.9 LPA
Previous Employer 2 | TEAM COMPUTERS | System Engineer | 7 FEB 2020 | 2.5 LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First & Last Step:- troubleshoot according to the error code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open your mobile Bluetooth
2. start the Bluetooth speaker
3. Click or press the pair bottom in speaker.
3. Search the device Bluetooth name in phone
4. connect and play the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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