Subject: Tech Support Candidate - ASMA MEENAL
From: ASMA MEENAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 12:36:59 -0500

| | Tech Support Test

Name | ASMA MEENAL
E-mail | [email-masked]
Phone Number | (91) 9359246915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 66,Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
PIRNTER,EMAIL,WEBSITE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | CCE | NA | 31020
Previous Employer 1 | SHUBH INFOTECH | TECHNICIAN | 31/07/2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I WILL CHECK THE ERROR IT IS SHOWING AND ACT ACCORDINGLY.
1. IF IT IS SHOWING NO INTERNET I WILL CHECK MY NETWORK CONNECTION.
2. IF THE PAGE SHOWS SESSION TIME OUT I WILL REFRESH THE PAGE
3. IF THE PAGE SHOWS SERVER CAN NOT BE REACHED I WILL REFRESH THE PAGE IF IT DOESN'T WORK I WILL TRY TO OPEN PAGE BY USING VPN.
4. I WILL CLEAR COOKIES AND CACHE FILES OF THE BROWSER.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.TURN ON BLUETOOTH OF SPEAKER AND MOBILE.
2. SEARCH FOR AVAILABLE BLUETOOTH DEVICE ON MOBILE.
3. SELECT THE BLUETOOTH SPEAKER FROM DEVICE LIST AND PAIR MOBILE WITH IT.

What according to you makes you a good candidate for customer service or technical support job? | MY SKILLS OF LEARNING NEW THINGS EASILY AND TO RESOLVE THE PROBLEMS EFFICIENTLY ON THE BASIS OF MY KNOWLEDGE AND EXPERIENCE THAT I HAVE FROM MY PAST 2 JOBS WHICH INCLUDES CUSTOMER SERVICE AND TECHNICAL SUPPORT.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |