Subject: Tech Support Candidate - Shivangi Panwar
From: Shivangi Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 12:29:50 -0500

| | Tech Support Test

Name | Shivangi Panwar
E-mail | [email-masked]
Phone Number | (91) 7037435620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Sodftwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 28 feb | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check if it is a proxy/ cache error, network error or site blocked error .
If it is proxy error : I will clear proxy ana cache of the browser
If it is a network error, will do a speedtest to check and guide as per the bandwidth
If it is a network blocked site will check SSL amd TLS site else route to the concerned team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker
Turn the Bluetooth on for phone
Then I will pair them both

What according to you makes you a good candidate for customer service or technical support job? | A good candidate is the one who listens the query thoroughly and then perform accurate troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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