Subject: Tech Support Candidate - Upendra Kumar Upendra
From: Upendra Kumar Upendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 11:20:53 -0500

| | Tech Support Test

Name | Upendra Kumar Upendra
E-mail | [email-masked]
Phone Number | (+91) 8787291994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hardoi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICA Edu skills | Trainer Cum Center Incharge | Currently working | 21000
Previous Employer 1 | Orion Edutech | Trainer Hardware & Customer Support | 24-07-2018 | 13728
Previous Employer 2 | Aforeserve.com Ltd | Sr. Engineer Tech support | 17-09-2016 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check connectivity of internet if any issue in connectivity and try again if problrm still remains then  i will do it by another browser after that if problem still remais i will restart my pc and connect again then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open bluetooth of mobile phone
Then switch on the bluetooth speaker
After that search for bluetooth device by mobile
Then pair both devices
And then press a connect button by bluetooth device
It will be connect by mobile and i will be able to use.

What according to you makes you a good candidate for customer service or technical support job?

I am not sure i will be good or not but yes if I talk about my opinion I think the customer is boss of a market so my first motive will be to make every customer satisfied from my end and ofcourse i have worked in technical support job for 2 years so i have sime skills to handle customers over call and E-mail to provide them tech support.
If i get a chance so definettly i will try to make a good customer relationship and it will alao help me to inhance my knowledge and skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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