Subject: Tech Support Candidate - Ayub Khan
From: Ayub Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 10:48:57 -0500

| | Tech Support Test

Name | Ayub Khan
E-mail | [email-masked]
Phone Number | (91) 7017872442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata classedge | Coordinator | Still working | 25000
Previous Employer 1 | Premier international | Computer Executive | Aug 2017 | 20000
Previous Employer 2 | Rainbow School | Administrator | Sep 2015 | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i checked what is error i get while i login.  If it is username and password error then i again fill the correct username and password.
Second if there is server issues then we wait for a while as i am a computer user only.
Third if there is all thing is correct but some time network issue then i check my network connection is properly working or not if not then we check my network.
Forth some time the search engine also not working like in the search engine Adobe flash player is not and javabeen is there or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First  i open my bluetooth from my phone. Then i press on button from my device and on the bluethooth device and then my mobile search the bluetooth device and then i paire it. Now my bluetooth speakers connect with my phone
What according to you makes you a good candidate for customer service or technical support job? | Beacuse i my working last 7 year in this field as a customer support engineer. And i know the basic trouble shooting and what problem occurs by the customer side.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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