Subject: Tech Support Candidate - DHANANJAY PATHAK
From: DHANANJAY PATHAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 10:19:06 -0500

| | Tech Support Test

Name | DHANANJAY PATHAK
E-mail | [email-masked]
Phone Number | (121) 7571827770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MS OFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CINIF TECHNOLOGIES LIMITED | TECHNICAL SUPPORT EXECUTIVE | PRESENT | 14332
Previous Employer 1 | NEELAM NIDHI LIMITED | ACCOUNT ASSISTANT | SEPTEMBER | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see any of these error messages, it might just be a problem with browser cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click the Library button, library icon on your toolbar. (If you don't see it there, click the menu button  then click Library.) Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly switched on the speaker and mobile bluetooth also and open a bluetooth and search for new device after pair with speaker name.

What according to you makes you a good candidate for customer service or technical support job?

according to me
1)Empathy
2)Patience
3)Attentiveness
4)Listening
5)Product knowledge
6)Solution mindset
these all qualities makes me a good candidate for customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |