Subject: Tech Support Candidate - Manish Mangilal
From: Manish Mangilal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 09:26:51 -0500

| | Tech Support Test

Name | Manish Mangilal
E-mail | [email-masked]
Phone Number | (91) 9035295245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kuppam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Slk software services Pvt limited | Technical Engineer | 26/06/2020 | 40000
Previous Employer 1 | Orient Technologies | L2 Engineer | 31/05/2016 | 24218
Previous Employer 2 | Tecpool solutions | L1 Remote support Engineer | 08/08/2015 | 16800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ask user what is the error received on the screen
Ask user if they are able to access other sites
Try in a different browser
Access user's system through remote and reset the browser and clear the cache and check if the site is accessible
Add the site to compatibility sites and safe sites and close the browser and check
Uncheck pop-up blocker and refresh the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth device
Turn on the Bluetooth on your mobile phone and check for available devices on the mobile phone
In the list of devices displayed, find your Bluetooth device and click pair
After few seconds, you will hear a voice on your Bluetooth device saying device connected

What according to you makes you a good candidate for customer service or technical support job? | A customer service engineer or a technical Engineer basically needs good listening skills which is the main requirement of this job as the engineer should be proactive and listen clearly to frustrated and irritated users and assure them that you have got the issue and will make sure you will solve the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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