Subject: Tech Support Candidate - Ajay Shukla
From: Ajay Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 08:45:44 -0500

Tech Support
Test

Name

Ajay
Shukla

E-mail

[email-masked]

Phone Number

(91) 7011486315

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Avissol e solution pvt. Ltd.

Support Engineer

1/10/2020

12000

Previous Employer 1

Kvit solution pvt.
Ltd.

System admin (linux)

1/12/2019

15000

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

*Firstly
check internet connection by ping google if google not ping then check internet
cable.

*if internet working fine then check webside open on http or https.

*check webside not block by firewall or proxy server.

*all done(if webside not open maybe webside server down)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

*mobile blutooh on and then search speaker
bluetooth then pair each other.

*after pairing complete then you can play song on bluetooth
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
candidate for customer service pr technical support job because  i doing this
in my previous job as a technical support Engineer.

On a scale of 1 - 5
please rate your fluency in spoken English

3