Subject: Tech Support Candidate - Kanishik Arya
From: Kanishik Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:58:25 -0500

Tech Support
Test

Name

Kanishik
Arya

E-mail

[email-masked]

Phone Number

(91) 8650234594

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
Windows operating system
/ AD / Windows Server

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited

Administrator L2

Notice period
of 2 Months

16,000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Well in that case, firstly I would try to clear
all the cache file/browsing history if it still unresolves will try to switch
the browser. Hopefully that will work in another browser if the issue would not
be with the specific site.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5.Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

I have been working in the corporate environment since 3 years
where I am dealing with domestic/international clients. As a L2 engineer,  I am
responsible to deal with the escalation cases/unresolved cases.

The above experienced makes me feel that I am a good candidate for this profile.

On a scale of 1 - 5 please rate your fluency in spoken
English

4