Subject: Tech Support Candidate - Vijit Jain
From: Vijit Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:42:00 -0500

| | Tech Support Test

Name | Vijit Jain
E-mail | [email-masked]
Phone Number | (91) 9711927358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | J Giriraj | Tech support executive | 20/12/2020 | 45k
Previous Employer 1 | Ienergizer | CCE | Sep 2019 | 33k
Previous Employer 2 | Clingwires | Tech support executive | Oct 2018 | 35k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When any website is not working the first thing I will do is to check the other websites are working or not. If others websites are working then it means problem is not with an internet.
Following will be the steps I will take in this situation-

1.I will try to open the website in other browsers
2. If doesn't work then will check the website on other system (mobile phone Or in other computer)
Now there two possibility can happen here- website might either work here or might not. If its working in other system which means that problem is not with website, problem is in computer in which website not working. Last steps I will do is to delete the cache and history of the browser in which website is not working, in this way website will start going to work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Dont have that much technical knowledge about Connecting phone with Bluetooth speaker, however as a user of mobile phone the steps which coming in mind I am writing down here.
First we need to turn on the Bluetooth of both device. Now to pair Bluetooth speaker with mobile phone these are the following steps I will take-

1.Swipe down from the top of the screen and there need to find Bluetooth
2. Once found then will press and hold Bluetooth
3.Will select pair new device and once see the name of the device that we want to connect will tab that one and once the both device get paired, it will shows as call connected.

What according to you makes you a good candidate for customer service or technical support job?

I can say that I easily fit into the profile that you all are looking for. Not only I do have experience in customer service, I do have any experience in technical support and sales too, which is a plus point in my resume. As a technical support and customer service executive not only I have worked with US customer I have worked with , Canadian, UK and Australian customer also.
So I can say that I fit pretty well for both the profile.
So these things

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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