Subject: Tech Support Candidate - Abhishek Kumar Shukla
From: Abhishek Kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:28:53 -0500

| | Tech Support Test

Name | Abhishek Kumar Shukla
E-mail | [email-masked]
Phone Number | (+91) 7686049671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange business services | Network L1 | NA | 35500
Previous Employer 1 | Cik telecom India pvt ltd | Technical support | 16/08/2018 | 21200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There could be many reasons for the error. We first need to know the exact type of error user is facing.
For an example if their is no internet connectivity to my computer i can receive an error.
Our primary concern is to check the internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect Bluetooth are as follows
1)turn the speaker power on.
2)turn the Bluetooth on in the speaker
3)Enable Bluetooth on the mobile phone
4)we will find the list of available device and ready to pair
5)select the speaker with the Bluetooth name.
6)Paired

What according to you makes you a good candidate for customer service or technical support job?

Have been working in customer service/operation industry since 2016. Where I have been communicating with international customers over the phone to resolve their issue.
So, I know this profile suits to my skills and knowledge which I have gained past years.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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