Subject: Tech Support Candidate - Pankaj Tomar
From: Pankaj Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:21:31 -0500

| | Tech Support Test

Name | Pankaj Tomar
E-mail | [email-masked]
Phone Number | (91) 8826932368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No Worry No Tension HealthCare Pvt Ltd | IT Executive | 24 Feb 2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page in the web browser.
2.Check the internet connection if it is working properly or not.
3.Use the ping command to check if the request is reaching to the server or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings ->select bluetooth -> click on search for devices->select your device from list of search ed devices->Enter the pairing code ->click Ok

Device is connected sucessfully

What according to you makes you a good candidate for customer service or technical support job? | Have good knowledge of technology and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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