Subject: Tech Support Candidate - Deepali Singh
From: Deepali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:14:02 -0500

Tech Support
Test

Name

Deepali
Singh

E-mail

[email-masked]

Phone Number

(91) 8847220577

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 2

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Accenture

Test Engineer
Analyst

5th August 2020

30000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1:
Check whether the website in question is down for you or everyone else. For
checking this Go to downforeveryoneorjustme.com and enter the URL of the website
,which is not loading on your computer.Click the "just me" button, and site will
tell you whether the website in question is loading for everyone else or it's
just you who is not able to access the specific website on computer.

Step 2:Open the website on another device.

Step 3: Check Whether the website loads in different browser or not.

Step 4:Check your windows host files.

Step 5:Clear your browser's cache and browsing history.

Step 6:Delete all browser extensions.

Step 7: Reset browser.

Step 8:Scan PC with antivirus and anti-adware.

Step 9:Add https in the beginning of website.

Step 10:Change the time zone on your system.

Step 11:Restart your modem or router.

Step 12: Restart your computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Go to settings on your mobile phone.

2.Tap the bluetooth option.

3.Turn on bluetooth.

4.A list of available devices will appear.

5.If your speaker is not listed,press the button on your speaker that make it
discoverable -it's often a button with a bluetooth symbol on it.

6.On your mobile select your speaker(it might be random product number but
should have the speaker's brand name listed) and that's it ,you are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with customer and have good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4