Subject: Tech Support Candidate - Gopal Sharma
From: Gopal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 06:21:41 -0500

| | Tech Support Test

Name | Gopal Sharma
E-mail | [email-masked]
Phone Number | (91) 8851652614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Basically, I live in NIT Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows Server 2003 / 2008

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | Self Employee | |
Previous Employer 1 | Indobond | IT Executive | 25 April, 2020 | 18000
Previous Employer 2 | Shanti Devi memorial Hospital | IT Executive | August 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check https in replace of http for a security purposes, if error is not resolved in this case, we will check the network  terminal like switch, Router ensure proper connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in the cell. Select Bluetooth than enable the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | First of all listening of the customer queries, To speak with politely and handling in an efficient way. Like to having Remotely the system.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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