Subject: Tech Support Candidate - Dinesh Dinesh
From: Dinesh Dinesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:32:37 -0500

| | Tech Support Test

Name | Dinesh Dinesh
E-mail | [email-masked]
Phone Number | (011) 8178924010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Sector 3 Raja Puri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative Travel India Pvt Ltd | Deputy Assistant Manager | March 2019 |
Previous Employer 1 | Travelscope India Pvt Ltd | System coordinator | December 2018 |
Previous Employer 2 | Discovery Journeys | Tour Executive | Feb 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check browser setting may It could be blocked internally. Then I'll update my browser sometime browser is not updated then some website not support browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. I'll click bluetooth button in phone.
Step 2. I'll switched on bluetooth in phone.
Step 3. Then keep bluetooth device and check It should be on that time.
Step 4. Click on New device and pair with my phone

What according to you makes you a good candidate for customer service or technical support job? | I am good for both, I have 5 year experience in IT Operation. I can solved all troubleshooting queries as per company interfaces.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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