Subject: Tech Support Candidate - Arjunbir Singh
From: Arjunbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:32:35 -0500

| | Tech Support Test

Name | Arjunbir Singh
E-mail | [email-masked]
Phone Number | (91) 8566980086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Netgear Routers, modems, extemders, Power adapters, Switches, Satellites and Security cameras

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Pvt. Ltd. | Associate Technical support | Currently employed | 25,000
Previous Employer 1 | Extramarks Education Pvt. Ltd. | Business Development Executive | 29th April, 2020 | 33,750
Previous Employer 2 | Tech Mahindra Pvt. Ltd. | Associate Technical support | 30th September, 2019 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first try to check the internet is working.
Check if we are able to open other websites using same network.
Then try to restart the computer.
Check if the problem persists.
Then I would try to delete the browser history and would also try to use a different browser.
Then I would check if the issue is only with my system or if it is for everyone.
If the site is down, them I would wait for some time.
If the problem is only on my system, then it means the problem is with the connection between the device and the website.
Then I would check if there is a firewall set up on the network and also if any specific application has been installed recently on the computer/device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on the phone from the settings app.
2. Once the Bluetooth is ON, then check for the speaker's name under the available devices list.
3. If the name of the speaker does not appear, then try to push the Bluetooth button on the speaker which makes it discoverable for other devices.
4. Then click on the speaker name and connect with it.

What according to you makes you a good candidate for customer service or technical support job? | I have been working as a Technical Support expert for two years and I have been working with customers from America, Australia, Indonesia, Philippines and from Malaysia. I have enough patience to understand the customer's issue properly and then only provide the correct resolution for it after verifying the concern. Further, I possess good managing, analytical and typing skills which makes sure that I take good care of documentation over the company tools. I have worked for two years as an Associate Technical Support and now it will be easy for anyone to teach me something new as I have already reached halfway there.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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